Alessandro Volta - Inventor of the Voltaic Pile

Alessandro Volta (1745-1827) invented the first battery. In 1800, he built the voltaic pile and discovered the first practical method of generating electricity. Count Volta also made discoveries in electrostatics, meteorology, and pneumatics. His most famous invention, however, is the first battery. Fast Facts Known For: Inventing the first batteryBorn: February 18, 1745, Como, ItalyDied:Â  March 5, 1827, Camnago Volta, ItalyEducation: Royal School Background Alessandro Volta was born in Como, Italy in 1745. In 1774, he was appointed as professor of physics at the Royal School in Como. While at the Royal School, Alessandro Volta designed his first invention, the electrophorus, in 1774. It was a device that produced static electricity. For years at Como, he studied and experimented with atmospheric electricity by igniting static sparks. In 1779, Alessandro Volta was appointed a professor of physics at the University of Pavia. It was here that he invented his most famous invention, the voltaic pile. Voltaic Pile Constructed of alternating discs of zinc and copper with pieces of cardboard soaked in brine between the metals, the voltaic pile produced an electrical current. The metallic conducting arc was used to carry the electricity over a greater distance. Alessandro Voltas voltaic pile was the first battery that produced a reliable, steady current of electricity. Luigi Galvani One contemporary of Alessandro Volta was Luigi Galvani. In fact, it was Voltas disagreement with Galvanis theory of galvanic responses (animal tissue contained a form of electricity) that led Volta to build the voltaic pile. He set out to prove that electricity did not come from the animal tissue but was generated by the contact of different metals, brass and iron, in a moist environment. Ironically, both scientists were right. Named In Honor of Alessandro Volta Volt: The unit of electromotive force, or difference of potential, which will cause a current of one ampere to flow through a resistance of one ohm. Named for Italian physicist Alessandro Volta.Photovoltaic: Photovoltaic are systems that convert light energy into electricity. The term photo is a stem from the Greek phos, which means light. Volt is named for Alessandro Volta, a pioneer in the study of electricity.

Reproductive and Therapeutic Cloning Essay example

Reproductive and Therapeutic Cloning Cloning is defined as the â€Å"creation of an exact copy of a living matter, such as a cell or organism† according to Encarta encyclopedia. The copies produced through cloning have identical genetic makeup and are known as clones. Scientists use cloning techniques in the laboratory to create copies of cells or organisms with valuable traits. Cloning is a controversial topic because new areas of science often raise questions about safety. Early experiment performed on animals showed potential dangers. For example, cloned cows developed faulty immune systems. In some studies, cloned animals seemed to grow old faster and die younger than normal members of the species. According to Encarta online†¦show more content†¦Faust and Adam and Eve. Dr. Frankenstein tried to create a human, with terrible consequences (Guinan 306), Dr. Faust traded his soul with the devil for forbidden knowledge, and Adam and Eve disobeyed God by eating from the tree of knowledge; Good and evil, and were banished from the Garden of Eden. The stories about the two doctors may not be true but it is used to illustrate that some knowledge are not to be tampered with because we may not be well prepared for it. The story of Adam and Eve is true. They tampered with what was forbidden and disrupted the order of nature. It is the same with clo ning, if we tampered with cloning, something terrible could go wrong because the technology is unstable. We should at least obey and respect nature, which is part of tradition by banning cloning. From the start children are always produced sexually not through a combination of toxic substances and if we start using toxic substances to reproduce it will disrespectful to nature and tradition. It would also be sacrificing the humans’ race to clones. The clones might grow to dominate the world. For instance, when George Washington’s (first president of the United States) generation kicked the bucket, a brand new generation took over and it has been like that for many centuries. If clones are made they will grow to dominate the future. Not only those topics, we have to consider earthShow MoreRelatedEssay on Reproductive and Therapeutic Cloning2440 Words   |  10 PagesReproductive and Therapeutic Cloning New areas of science often raise questions about safety. Reflecting back on the past medical technologies invented, people have always opposed it but often benefit from it later on in life. The use of in-vitro fertilization, for instance, was once a controversial issue. Some people worried that society could discriminate against humans produced as a result of IVF and humans could spread diseases. Furthermore, its usefulness cannot be predicted becauseRead MoreEssay on Reproductive and Therapeutic Cloning1472 Words   |  6 PagesThere are two types of cloning, one of them is reproductive cloning which is when a whole organism is cloned and therapeutic cloning is the cloning of cells, organs or tissues. Cloning is when two cells decide or are forced to duplicate into two cells to replicate each other. Cloning can be done deliberately or naturally; and it results in two copies having identical cells, DNA, genes, organs and organisms. Cloning is a common, ongoing, debatable topic a mong society today. Many people argue aboutRead MoreReproductive and Therapeutic Cloning: Dolly The Sheep1468 Words   |  6 Pagesbeen an increase in the methods in which DNA, Reproductive and Therapeutic cloning and the processes that happen in order for cloning to occur. DNA Cloning occurs when the DNA cell is replicated, an organisms DNA is taken and placed in a Vector also known as plasmid. This self-replicating cell will then create copies of the DNA code. After being placed into a foreign host cell that is suitable for the DNA the cell will then reproduced. Reproductive cloning in some aspects of the developing stages isRead MoreIs Cloning Ethical Or Moral?1617 Words   |  7 PagesCloning is one of the most controversial topics in all of science in the current day. Technology has come miles from where it has been, and we still have yet to perfect how it is used. When I chose this topic as one of the two I had to pick from the list, I didn’t really know how cloning worked or how I actually felt about the on-going conversation of whether or not cloning is ethical or moral, much less legal. What I have come to conclude after the various articles I have read, and the differentRead MoreThe Human Of Human Cloning1100 Words   |  5 PagesHuman Cloning 1. INTRODUCTION Human  cloning  is the creation of a genetically identical copy of a human. However, this term not only refers to the entire artificial human, but also the reproduction of human cells and tissues. There are two types of theoretical human cloning: reproductive cloning which would involve making an entire cloned human and the other, therapeutic cloning, which would involve cloning cells from a human for use in medicine and transplants by somatic-cell nuclear transfer orRead MoreShould Human Cloning Be Pursued? Essay810 Words   |  4 Pagessome movies, cloning in real life doesn’t produce a full grown exact replica of someone. A type of cloning that occurs naturally is when identical twins are born (â€Å"What Is Cloning?†). Somatic cell nuclear transfer (SCNT) is a type of cloning that has to be done in a lab. In SCNT they take the nucleolus out of an egg cell, replace it with the nucleolus of a somatic cell (body cell with two complete sets of chromosomes), and mak e the egg cell divide into a blastocyst (â€Å"What Is Cloning?†). There areRead MoreThe Human Of Human Cloning1098 Words   |  5 Pages1. INTRODUCTION Human  cloning  is the creation of a genetically identical copy of a human. However, this term not only refers to the entire artificial human, but also the reproduction of human cells and tissues. There are two types of theoretical human cloning: reproductive cloning which would involve making an entire cloned human and the other, therapeutic cloning, which would involve cloning cells from a human for use in medicine and transplants by somatic-cell nuclear transfer or pluripotent stemRead MoreShould Cloning Be Allowed?1440 Words   |  6 Pageshuman cloning is becoming a feasible practice. Recently there has been a successful cloning of a sheep, so scientists start to speculate the different uses of cloning human embryos. The three forms of cloning that stand out are reproductive cloning, therapeutic cloning, and cloning for scientific research. Cloning should be permitted, but only reproductive cloning should be permitted with a limit on the number of babies a person or family can reproduce. The arguments that support cloning dependRead MoreWhy Is Cloning? Living A Wonderful Life?1668 Words   |  7 PagesWhy Cloning? Imagine living a wonderful life. A life full of friends and loving relationships. A healthy life. Celebrating holidays with friends and families and finally starting to fall in love with the person might†. Then all of a sudden your wonderful life comes to a screeching halt when you go to the doctor and is diagnosed with HIV, a fatal disease with no cure. You’re now faced with countless decisions such as whether or not you want to be heavily medicated. More medications could lead toRead MoreLiving A Wonderful Life : A Life Full Of Friends And Loving Relationships1666 Words   |  7 Pagesup. Cloning could provide an efficient way to find resistance and cures to diseases while providing an option to infertile couples. Human cloning is the process of using nuclear transfer, (a process of dna transfer) to a human cell in order to grow human cells. Human cloning is necessary and inevitable and research in the fields of reproductive and therapeutic cloning should continue to develop. Human cloning should be legal because reproductive cloning is inevitable and therapeutic cloning provides

Purpose of Civil engineering Samples †MyAssignmenthelp.com

Question: Discuss about the Purpose of Civil engineering. Answer: Civil engineering is one of the fields which I had found to be more exciting, interesting and practically and intellectually satisfying for me. For the past four years I have diligently worked for increasing my mastery and understanding for these subjects and I had entirely enjoyed the procedure. Mathematics and physics are also two more subjects that interest me a lot and I have also studies these subjects in high school. My major reason behind choosing civil engineering is my interest for studying mathematics and physics. Now, while pursuing the masters degree, I wish to get the chance for interning with Blissful Properties for gaining more experience in the field of construction management. I believe that through this internship experience I will be able to further contribute and investigate to the understanding ofconstruction management and the other physical phenomena that I may later encounter in the professional world. I also hope and this internship will lead me in assessing the data more accurately and using the potentials and characteristics of the sites, materials and processes more precisely. I have completed my B. Tech in the year 2016 from GITAM University, Hyderabad, specializing in Civil engineering with 7.77 G.P.A. I am currently pursuing my masters degree in construction management at XXX University. I first felt the thrill of studying civil engineering while I was studying in the PAGE Institute, Hyderabad under the Board of Intermediate Education. Andhra Pradesh, India. I had passed with 92.7% in the year 2012 and I had chosen the civil engineering as my undergraduate discipline. It was initially a surprise for many around me while I had taken civil engineering being a girl after turning down the option of being a computer engineer. From my gum instructor to my neighbors, everyone asked several questions regarding my choice of stream, however my zeal towards my choice remained the same even after such questions and comments and it had motivated me more to stick to my decision. My previous internship experiences include interning at Mega Engineering and Infrastructure Limited on Theoretical Design and Estimation of Elevated Level Storage Reservoir and Ground Level Storage Reservoir. I had worked with the organization for a month in the year 2015(June-July). In addition to that, I have also interned with KSR PIPL KVLC (Joint Venture) on Study of canals from May, 2015 to June, 2015. I had also interned with Conpro solutions on Procurement. I have also been a part of the major project in the last semester of my Under Graduation study. The project was on Comparison of Buildings in Earthquake Zone 2 and Zone 5 where I had been a part from December 2015 to April 2016. I have always enjoyed learning regarding the theories behind the applications of engineering knowledge and I have also enjoyed the experiences that I got from my last internships. There has always been something exciting and extremely satisfying while I perform an experiment all by myself, analyze the retrieved data and interpret the results entirely on my own. Beyond the curriculum, I have always taken part in different extracurricular activities which have further enriched me with different kinds of experiences that I can apply in the professional field. I have been in the position of Vice President of the "Orphanages and Destitutions division of Street Cause in Gitam University. I have also got the certificate of appreciation from "Lets Change" for volunteering for one year. I have also received best volunteer certificate from "New life foundation". I am still a fresher in the field work experience, but I find that being my strength for several factors. Being a fresher in this field means that I am not shackled with years of service within a small space that are accompanied with entrenched relationships and bias. Therefore, I can utilize my natural qualities and perform my duties and responsibilities. I will be able to use my fresh ideas for cross-pollinating the projects as well. Other than that, I also do not have any social capital for protecting within the organization. Therefore this will free me from the massive barriers to innovative ideas, bias and self interest. This sense of independence and freedom will lead me to stretch my abilities and limitations so that I can reach the goal easily. I may think of more innovative solutions quickly, therefore it can help me to achieve the goals more effortlessly. Joining this company will also give the opportunity to work within a professional environment. This real life experience would give me explore more in this field. I have already heard so many things about the company, so I think working with Blissful Properties; I will get the opportunity of working with professionals and it will also help me to understand the time management mechanism, which is a very important factor in the professional world. Therefore I have keen interest in joining Blissful Properties, so that I can gain more experience in the field which will help me in opening my own construction company in the future.

Strategic Management Plan Comparison to Supermarket and Grocery

Question: Describe about the Strategic Management Plan for Comparison to Supermarket and Grocery. Answer: The restaurant industry has occupied a predominant place in various popular places of Australia. As per the business report of Australian Bureau of Statistics, the restaurant and cafe industry has earned $9,733.2m in the year 2003 and 2004 (Abs.govt.au, 2016). The environment of Australia is most suitable for running a hotel and restaurant business effectively. St Kilda is one of the popular places in Australia is surrounded with a large number of restaurant. In order to run a business organization successfully, the business experts should make an effective external environmental analysis based on which external factors influencing the process of business can be judged. As per the data provided by Australia Bureau of Statistics, it has been observed that Total Taxation revenue collected in Australia increased $10073 to $435892 within 2013 to 2014 (Abs.govt.au, 2016). The external environment of Australia plays a major role for that. Environmental analysis includes political, economic, socio-cultural, technological and natural environmental factors that have a major impact on the success of a business. In comparison to the growth of supermarket and grocery industry, the business growth of cafe and restaurant is progressing rapidly. Figure 1: Growth of cafe and restaurant industry in Australia in comparison to supermarket and grocery Source: (Morgan, Katsikeas Vorhies, 2012) External Environmental Analysis: Political: Political factors include the movement and the influence of the political parties based on which a particular business organization has to suffer for running their organization successfully. People from different geographical areas of Australia can visit and use the service process of various restaurants of Australia due to a suitable political environment of St Kilda (Berthon et al., 2012). Therefore, people do not have to struggle immensely in order to in order to survive under the political environment of St.Kilda. Economical: Australia is undoubtedly a developed country. A large number of people of this particular country like to lead a sophisticated lifestyle due to their economic stability. Therefore, the product cost of restaurant industries of St.Kilda is affordable for both the low cost consumers and premium consumers. Therefore, medium cost customers as well as premium customers can afford the product and service of this restaurant. Socio-cultural: Being a developed country, most of the people of Australia are literate. Their cultural attitude always loves to maintain a dignity. Therefore, while planning business strategy and policy the customers have to be concerned on some of the major facts. St Kilda being a well-known place of Australia is possessed with the inhabitants of numerous cultures and backgrounds (Morgan, Katsikeas Vorhies, 2012). Most of the people prefer contemporary foods in order to lead their day-to-day life. Therefore, the restaurants situated in St.Kilda are one of the most suitable options for the inhabitants of Australia. Technological: The advancement of technology is intensely followed in most of the business organizations of Australia due to the high rate of literacy level. Most of the business organizations like to maintain ecommerce business along with the offline distributorship. This Restaurants of St.Kilda like to maintain online delivery process in order to satisfy the demands of customers from remote areas. The official website of various restaurants is full of data and information (Kim et al., 2012). Customers before using the service process of this particular center can acquire detailed knowledge about the reliability, quality and quantity of their products. In addition, Australian customers are well habituated with this kind of advanced technology. As a result, this organization has decided to implement IT management within their process of business for making the service process more systematic and effective. Natural environmental: Australia is winter-based country. Here, most of the people are very hard working and laborious. Winter being the key season of Australia, allows the restaurants to draw the attention of customers. Automatically, the metabolic rate of Australian is suitable for digesting the ingredients of spicy dishes. As a result, the business experts of restaurant industry have decided to launch a center in St Kilda so that people can easily avail the center for purchasing their products and services. Figure 2: Environmental Analysis (Source: Leonidou et al., 2013) Current market activities: The marketing executives primarily focus to use the popularity of media so that their product can easily reach the doorstep of target customers. As per the STP analysis, it has been evaluated that people of 15 to 30 age group are the primary target consumer of this restaurant. The products have been manufactured in such a way that middle class people do not have to struggle in order to use the service and product facility of this particular organization (Shih, Chen Chen, 2013). Digital media has been used as one of the primary tools for making an effective business promotion. As a result, people of different geographical areas can easily gather an in-depth knowledge and experience regarding the service process of this particular organization. Figure 3: Current Marketing activities of restaurant industries of Australia Source: (Berthon et al., 2012) Possible future opportunities: As per the market activities and business expansion process, it has been observed that this particular organization has a big opportunity in order to expand their business in different countries. Spicy dishes are always acceptable for the young generation. Therefore, UK, New Zealand, US may be considered as the future opportunity for expanding the entire business of Australian restaurant industries. In addition, with the help of online media, the marketing managers can enhance their target market as well. A large number of people from different geographical boundaries are able to gather detailed information about the quality and reliability of the product of this food center (Mohaghar et al., 2012). As a result, the ranges of target customers are expanded automatically. The business employer of would be able to enter their business in the international market. Threats: Competitors market strategy is one of the major threats for the success of business. The opening time of Australian restaurant is quite limited, due to which the reliable customers may have a chance to break their level of reliability. Competitors by opening their counter in daytime may draw the attention of existing customers. On the other hand, the dependence on digital media for promoting the business process of this restaurant can be a reason of threat for the organization. A large number of customers are highly dependent on electronic media. Digital media is primarily applicable for young generation. Therefore, this particular industry may have to face immense difficulties in order to draw the attention of television viewers. Therefore, electronic media can also be selected as the major tools of product promotion. Reference List: Abs.govt.au (2016). "Australian Bureau Of Statistics, Australian Government".Abs.gov.au. N.p., 2016. Web. 24 Aug. 2016. Berthon, P. R., Pitt, L. F., Plangger, K., Shapiro, D. (2012). Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy.Business horizons,55(3), 261-271. Kim, K. H., Jeon, B. J., Jung, H. S., Lu, W., Jones, J. (2012). Effective employment brand equity through sustainable competitive advantage, marketing strategy, and corporate image.Journal of Business Research,65(11), 1612-1617. Leonidou, L. C., Leonidou, C. N., Fotiadis, T. A., Zeriti, A. (2013). Resources and capabilities as drivers of hotel environmental marketing strategy: Implications for competitive advantage and performance.Tourism Management,35, 94-110. Mohaghar, A., Fathi, M. R., Zarchi, M. K., Omidian, A. (2012). A combined VIKOR-fuzzy AHP approach to marketing strategy selection.Business Management and Strategy,3(1), 13. Morgan, N. A., Katsikeas, C. S., Vorhies, D. W. (2012). Export marketing strategy implementation, export marketing capabilities, and export venture performance.Journal of the Academy of Marketing Science,40(2), 271-289. Shih, B. Y., Chen, C. Y., Chen, Z. S. (2013). An empirical study of an internet marketing strategy for search engine optimization.Human Factors and Ergonomics in Manufacturing Service Industries,23(6), 528-540.

Lyme Disease Essays (1202 words) - Rheumatology, RTT,

Lyme Disease Lyme disease is a tick-transmitted inflammatory disorder characterized by an early focal skin lesion, and subsequently a growing red area on the skin (erythema chronicum migrans or ECM). The disorder may be followed weeks later by neurological, heart or joint abnormalities. Symptomatology The first symptom of Lyme disease is a skin lesion. Known as erythema chronicum migrans, or ECM, this usually begins as a red discoloration (macule) or as an elevated round spot (papule). The skin lesion usually appears on an extremity or on the trunk, especially the thigh, buttock or the under arm. This spot expands, often with central clearing, to a diameter as large as 50 cm (c. 12 in.). Approximately 25% of patients with Lyme disease report having been bitten at that site by a tiny tick 3 to 32 days before onset of ECM. The lesion may be warm to touch. Soon after onset nearly half the patients develop multiple smaller lesions without hardened centers. ECM generally lasts for a few weeks. Other types of lesions may subsequently appear during resolution. Former skin lesions may reappear faintly, sometimes before recurrent attacks of arthritis. Lesions of the mucous membranes do not occur in Lyme disease. The most common symptoms accompanying ECM, or preceding it by a few days, may include malaise, fatigue, chills, fever, headache and stiff neck. Less commonly, backache, muscle aches (myalgias), nausea, vomiting, sore throat, swollen lymph glands, and an enlarged spleen may also be present. Most symptoms are characteristically intermittent and changing, but malaise and fatigue may linger for weeks. Arthritis is present in about half of the patients with ECM, occurring within weeks to months following onset and lasting as long as 2 years. Early in the illness, migratory inflammation of many joints (polyarthritis) without joint swelling may occur. Later, longer attacks of swelling and pain in several large joints, especially the knees, typically recur for several years. The knees commonly are much more swollen than painful; they are often hot, but rarely red. Baker's cysts (a cyst in the knee) may form and rupture. Those symptoms accompanying ECM, especially malaise, fatigue and low-grade fever, may also precede or accompany recurrent attacks of arthritis. About 10% of patients develop chronic knee involvement (i.e. unremittent for 6 months or longer). Neurological abnormalities may develop in about 15% of patients with Lyme disease within weeks to months following onset of ECM, often before arthritis occurs. These abnormalities commonly last for months, and usually resolve completely. They include: 1. lymphocytic meningitis or meningoencephalitis 2. jerky involuntary movements (chorea) 3. failure of muscle coordination due to dysfunction of the cerebellum (cerebellar ataxia) 4. cranial neuritis including Bell's palsy (a form of facial paralysis) 5. motor and sensory radiculo-neuritis (symmetric weakness, pain, strange sensations in the extremities, usually occurring first in the legs) 6. injury to single nerves causing diminished nerve response (mononeuritis multiplex) 7. inflammation of the spinal cord (myelitis). Abnormalities in the heart muscle (myocardium) occur in approximately 8% of patients with Lyme disease within weeks of ECM. They may include fluctuating degrees of atrioventricular block and, less commonly, inflammation of the heart sack and heart muscle (myopericarditis) with reduced blood volume ejected from the left ventricle and an enlarged heart (cardiomegaly). When Lyme Disease is contracted during pregnancy, the fetus may or may not be adversely affected, or may contract congenital Lyme Disease. In a study of nineteen pregnant women with Lyme Disease, fourteen had normal pregnancies and normal babies. If Lyme Disease is contracted during pregnancy, possible fetal abnormalities and premature birth can occur. Etiology Lyme disease is caused by a spirochete bacterium (Borrelia Burgdorferi) transmitted by a small tick called Ixodes dammini. The spirochete is probably injected into the victim's skin or bloodstream at the time of the insect bite. After an incubation period of 3 to 32 days, the organism migrates outward in the skin, is spread through the lymphatic system or is disseminated by the blood to different body organs or other skin sites. Lyme Disease was first described in 1909 in European medical journals. The first outbreak in the United States occurred in the early 1970's in Old lyme, Connecticut. An unusually high incidence of juvenile arthritis in the area led scientists to investigate and identify the disorder. In 1981, Dr. Willy Burgdorfer identified the bacterial spirochete organism (Borrelia Burgdorferi) which causes this disorder. Affected Population Lyme Disease occurs in wooded areas with populations of mice and deer which carry ticks, and can be contracted during any season of the year. Related Disorders Rheumatoid Arthritis is a disorder similar in appearance to

Responding To Customer Complaints On Social Media

Responding To Customer Complaints On Social Media You’re human. Mistakes will happen. Nothing is perfect and something will go wrong. Not every customer will be satisfied. This is not a failure. The best businesses are the ones that mess up and show how they fix their mistakes. They build their customer’s trust and prove they are listening to them. When a significant other makes a mistake and owns up to it, do you dump them because they messed up or do forgive them and trust them more because they were honest? Depending on the situation, you’ll forgive them and that will make your relationship stronger. It’s similar with business. Mistakes happen, but when a business owns up to it and apologizes, they’ll build a better relationship with the customer. Listen To Your Customer Complaints When customers complain, sometimes they just want someone to hear them out. They had a poor experience, and no matter how big or small it was, the least you can do is listen. What do you learn when you listen? You find out about problems that would have created more dissatisfied customers in the future. When you listen to a customer, you have an opportunity to establish a relationship with that customer. By listening to them, youll let them know you care. Just because a customer is upset doesnt mean they are a lost cause, or gone forever. Regardless of the size of the issue, let the customer know you heard their problem and understand their frustration. One of my first jobs was a clerk at a small drug store/gift shop. I was 16 and terrified when customers complained because I had no idea what to do and no authority to do anything about it. This is when I discovered if I let a customer vent their frustrations to me and apologize for their poor experience, they would always leave happier than when they came in. Business Is About Relationships It is easy to forget the fact that business is all about relationships. Relationships  with your current customers, but with vendors, former customers, clients, the community, and more. The Perfect Apology, a site dedicated to helping readers craft the perfect mea culpa,  understands this relationship connection between a business and customer. It offers the following strategy about how to protect that relationship: 1.  Look at the reason behind your business apology and  who  has been affected by the situation. 2.  Determine the most appropriate way to apologize and  when  that apology should be given. 3.  Ask and answer the following four basic questions: What are you apologizing for? Who are you apologizing to? How do you apologize? When should you apologize? When someone complains, its not the end of the relationship. Instead, its an opportunity. Its a chance to strengthen that relationship and rebuild it. Business is about relationships. Complaints are a chance to preserve and build relationships.How To Apologize Face-To-Face When I was in the first grade, a teacher of mine told us that if we were going to apologize to someone, sorry is never enough. When you apologize you should state their name, tell them what happened, tell them why it happened, and that you’ll never do it agin. As Ive been doing research on business apologies, Ive been learning this form of apology is what most businesses use. Its a five-step process. Apologize.  Actually say you are sorry. Dont say that you are sorry they feel that way but say I am sorry. State what you did wrong.  Make sure you inform the customer what your business did wrong. This is you owning up to your mistakes and taking ownership of them. Acknowledge how they are feeling.  Imagine yourself in their shoes, and let them know you understand (or are trying to understand) how the situation made/makes them feel. Express regret.  Let them know you feel bad about the situation. Promise it wont happen again. It’s hard to promise that something will never happen again, but you can at least mention how you will do your best to prevent a mistake from happening again. A crisis is never fun but it does give you an opportunity to build a lasting relationship with your audience. Of course, this is based on how you handle it. Customers Value Apology More What do customers value more? An apology or some form of monetary value in exchange for the poor experience? The Nottingham School of Economics  conducted a study and found that unhappy customers are more willing to forgive a company that offers an apology rather than monetary compensation. Why would customers be more willing to forgive a company that offers an apology? Researchers theorized that when customers hear Im sorry, it triggers an instinct to forgive. Its an instinct that is difficult for people to overcome. I have to admit that the results of this study came as a surprise for me. From my experience, I know customers always value a genuine apology. Im on the marketing team for a sandwich shop and like anyone in the food industry knows, mistakes happen. Typically when a customer complains, we apologize and offer to send them something in the mail. That something is usually a free sandwich. Well typically say something that directly addresses their poor experience, apologize for it and ask for them to give us another chance to make up for their poor experience. I believe this is a good balance between an apology and compensation. Author Bruna Martinuzzi wrote a wonderful post on the best way for businesses to apologize, sharing some great apology dos and donts. Whats the big takeaway? Don’t use the word â€Å"if†.  An apology that is â€Å"if I offended you, I’m sorry† is basically saying â€Å"I don’t understand how you can be offended, but if you are so sensitive to being offended, let me apologize.† That’s not the vibe you want to give off to your customers. You don’t want to insult them again. Just say, â€Å"I’m sorry we offended you.† That’s straight to the point and you took ownership of the situation. Don’t give excuses.  Excuses are tempting because there is usually a reason behind your actions. Yet excuses are easily one of the most annoying things about apologies. â€Å"I’m sorry I offended you, but I was just following customer policy.† Even if you have an actual reason as to why a situation occurred, refrain from making excuses. You can explain the situation, but don’t use an excuse. It will make your apology less genuine. Make it brief.  Keep your apology short. It’s easy to ramble on, but don’t. Short and sweet is the rule. This will make it seem more genuine and less about you. The sooner the better.  The time frame on giving an apology does expire. Don’t delay an apology. 50% of consumers give a brand only one week to respond to a question before they stop doing business with them, according to RightNow Customer Experience Impact Report. If possible, apologize before the customer even knows about the situation. It will make the customer trust you more. For business, trust is everything. Value the relationship.  You dont always need to be right. The value of a relationship will often overshadow your need to be right. By arguing about who is right and who is wrong, youre doing more damage. Does it matter who is right? Will it harm the relationship between you and the customer? Is it worth it? Create an apology policy.  If you have multiple employees, it can be hard to keep everyone in the loop on whats the best way to apologize. Even if you are the only person in your company, an apology policy will help keep you on track with consistent and level headed responses.  Martinuzzi points out Starbucks LATTE method for dealing with complaints.  Starbucks baristas are trained to respond to complaints by Listening (L), Acknowledging (A), (T)  Taking Action, Thanking (T), and Explaining (E). There is emphasis on listening first and only lastly on explaining what happened. Try to create an easy to remember policy that will help you and your employees deal with complaints. How To Apologize On Social Media One reason business owners dont want to go into  social media  is because they are afraid theyll be on defense the entire time. Any time a customer has so much as a mediocre experience they come flocking to their social media networks and complain. It seems like all they would do  on social media is apologize.

Relationships Essay Example | Topics and Well Written Essays - 1000 words

Relationships - Essay Example He taught me how to write before I went to school; every day; he would come home and sit with me on a small chair and table next to his huge study desk. At first, I would play around in the room running around and sometimes upsetting him with my toy cars. Most times, he would smile understandingly and after he was done working, I would help him tidy up the room. However, he gradually started insisting I sit still and he would then teach me how to print out letters, words and eventually sentences. At first, I did not like the restrictions involved while he was teaching me, but I gradually got used to them. In addition, when my father wants you to do something, it is easier to do it than resist him since he will inevitably wear you out. This was the first lesson I learned about him that informed most of my interactions and sometimes-even fights with him. I began school at a slightly older age than most of my colleagues, but when the teachers realized I had been homeschooled, they put m e in an accelerated program and I soon caught up with my peers. However, my father’s involvement in my life went beyond academics since he was an ardent sports fan and particularly loved football. Every Sunday, he would take me with him to the local stadium and we would watch the game and cheer his favorite team, which soon become our favorite. Sometimes when he came from work early, we would kick around a ball at the yard outside our house and then I would either join him in his study or watch TV in the den as he worked. One thing that he and I both loved apart from football was reading. He was a voracious reader and his study was filled with hundreds of books from all over the world; I had taken to perusing through some of those as I grew older and when he noticed my interest he bought me several children’s versions which I enjoyed immensely. By the time, I was 13, I had started reading most of the original works in his collection